Carey Award

The Department of Veterans Affairs Medical and Regional Office Center (VAM&ROC) White River Junction Vermont was the recent recipient of the Secretary of Veterans Affairs Robert W. Carey Quality Achievement Award.  The award ceremony was held in Washington, D.C. on September 12th, 2002.  This program is the highest quality award presented to an organization by the Department of Veterans Affairs.

The criteria used for this prestigious award are based on the Malcolm Baldrige National Quality Award criteria which are used by thousands of organizations around the world to continuously assess and improve their organizational performance in order to be among the best in their field.

The award process consisted of a 50-page application covering all 7 Baldrige Categories.  The application was sufficient to warrant a site visit by a team of examiners representing the major administrations within the Department of Veterans Affairs.  That was followed by further review by a panel of examiners in Washington, D.C.  WRJ was then selected as a winner of one of the 4 Achievement Awards.

The application was the result of an extensive organizational assessment that focused on the successful outcome of 4 strategic objectives accomplished over the past several years.  Among the successes noted were:

  • Rebuilding our inpatient surgical program
  • Outstanding inpatient and outpatient satisfaction surveys
  • Outstanding improvements in the use of Clinical Practice Guidelines and Preventive Measures
  • Increased revenue
  • Greater access to care
  • Outstanding employee satisfaction
  • Solid union partnership
The VAM&ROC at White River Junction is a highly affiliated medical center (Veterans Health Administration

[VHA]) and regional office (Veterans Benefits Administration [VBA]) located under a single management team.  They provide convenient and efficient one-stop-shopping for both health care and benefits to veterans and other eligible beneficiaries in Vermont, New Hampshire and Canada.


(The following is an excerpt of a report that appeared in a local paper in October.  Chapter Officers and the Board of Directors wish to express their condolences to Frank’s family and friends, and our gratitude for the service that he provided to our Chapter and our Country – Ed.)

Praying Hands Retired Air Force Lt. Col. Frank H. Wagner Sr., 77, of 17 Hampton Road, formerly of Hampton, died Thursday, Oct. 3, 2002, at the Exeter Hospital after a sudden illness.  He was born in Camden, N.J., on Aug. 22, 1925, a son of the late Frank L. and Rose M. (Pfeffer) Wagner.

He retired from the Air Force in January of 1975 after serving more than 31 years on active duty during World War II, the Korean War and the Vietnam War. Among his awards were the Bronze Star Medal, Air Medal and the Air Force Commendation Medal.

He was a member of the N.H. Chapter of The Retired Officers Association (TROA), serving six years on its board of directors. He was a communicant of Our Lady of the Miraculous Medal Parish, Hampton, and a member of the Holy Name Society. He also served for three years on the board of directors of the Seacoast Visiting Nurse Association.

A brother, Vincent C. Wagner, predeceased him.  Family members include his wife of 56 years, Martha E. (Guyton) Wagner of Exeter; one son, Retired Army Lt. Col. Frank H. Wagner Jr. of Austin, Texas; two daughters, Gwynne Graves of Hampton and Victoria Marcucio of Derby, Conn.; six grandchildren; three great-grandchildren; one brother, Paul L. Wagner of Florence, Ala.; six nephews; and five nieces.

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